Privacy Policy
Travel O Africa ("we", "us", "our") respects your privacy. This policy explains how we collect, use and protect your personal information when you visit www.traveloafrica.co.uk or book a holiday with us. We handle your data in line with the UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect the following:
Contact details: name, email address, telephone number and postal address.
Booking details: passport information, dates of birth, nationality, travel dates, destination preferences and traveller numbers.
Special requirements: dietary, accessibility or medical needs that affect your trip. This may be sensitive data, and we collect it only with your consent.
Payment information: payment confirmations and billing details. Card details are processed by secure third-party payment providers, and we do not store full card numbers.
Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
How We Use Your Information
We use your data to:
- Respond to enquiries and prepare tailor-made quotes and itineraries.
- Arrange and manage bookings with airlines, lodges, guides and local operators.
- Process payments and send confirmations, travel documents and updates.
- Provide customer support before, during and after your trip.
- Send marketing emails about offers and destinations, only where you have agreed or where the law permits.
- Improve our website and services, and prevent fraud.
- Meet legal and regulatory obligations.
Legal Basis for Processing
We process your data to perform our contract with you, to meet legal obligations, for our legitimate business interests (such as improving our services), and, where required, with your consent. You may withdraw consent at any time.
Sharing Your Information
We do not sell your personal data. We share it only with:
- Travel suppliers such as airlines, hotels, lodges, transport providers and guides, so we can deliver your booking.
- Payment processors, IT providers and website hosts acting on our instructions.
- Insurance providers, where you ask us to arrange cover.
- Authorities or regulators when required by law.
Because Africa is outside the UK, your data may be sent to countries with different data protection standards. We take reasonable steps, such as contractual safeguards, to protect it.
Cookies
Our website uses cookies to make it work properly, remember your preferences and understand how visitors use the site. You can manage or disable cookies in your browser settings, though some features may not work as intended.
Data Retention
We keep your information only as long as needed for the purposes above, including to meet accounting, tax and legal requirements. Booking records are typically retained for up to seven years. After that, we securely delete or anonymize them.
Data Security
We use appropriate technical and organizational measures, such as secure servers, access controls and encryption, to protect your data against loss, misuse or unauthorized access. No online transmission is completely secure, so we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Restrict or object to certain processing.
- Request transfer of your data to another provider.
- Opt out of marketing at any time using the unsubscribe link in our emails.
To exercise these rights, contact us using the details below. If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the revised date.
Contact Us
Travel O Africa
Email: info@traveloafrica.co.uk
Telephone: 0208 178 8400
Address: 30 Romford Road, Stratford ,London E15 4BZ